01
Define the need
Understand the building, operating hours, heat demand, constraints, and the outcomes the organisation actually needs.
Project concept guide
A plain-English starting point for organisations considering a different way to procure heat.
Heat as a Service needs a clear commercial brief.
Heat as a Service can describe an arrangement where a specialist partner takes responsibility for some combination of equipment, operation, maintenance, or finance, while the customer pays for an agreed heat service. The detail varies, so the contract and the building both need careful attention.
What the idea means
Separate the service promise from the equipment choice.
The right question is not simply which technology to install. It is how heat should be produced, measured, maintained, paid for, and improved over the life of the arrangement.
02
Test the terms
Compare pricing, responsibilities, performance measures, contract length, ownership, and what happens when circumstances change.
03
Plan delivery
Make sure the design, procurement route, site access, maintenance plan, and measures of success can be delivered in practice.
Questions worth asking
Make the accountability visible.
- Who owns the equipment, and who is responsible for keeping it working?
- How is useful heat measured, and how is the price calculated?
- Which risks stay with the customer, and which sit with the service provider?
- What happens at renewal, exit, major repair, or a change in how the building is used?
- Does the proposed arrangement fit the building and the organisation's wider project plan?
Move from concept to evidence